ActiveOps releases software updates providing operations managers with the ability to define, plan and deliver hybrid working

ActiveOps PLC, the management process automation company, today announces a significant update to its leading workforce intelligence solution. WorkiQ 8.0 gives operations managers enhanced insights to effectively manage teams in a hybrid environment as well as make decisions about workload and work location, thus maximising performance while protecting wellbeing.

The latest release of WorkiQ, adds several new capabilities supporting managers navigating the increased complexity of the new hybrid workforce providing eligibility tracking, hybrid workforce location, and automated task counting that helps measure work outputs more efficiently.

The pandemic has already forced a sea level of change in how operations managers understand their workforce, workload, and how it is forecast, leaving them in the dark as teams work remotely. Hybrid work and the constant change in government or organisational imposed mandates add a new layer of complexity, decreasing the confidence that managers can make decisions and manage the work and people effectively. The operational impact of managing these growing variables has real consequences for the workforce productivity and employee wellbeing, resulting in increased costs, talent attrition, and poor customer experience.

One new feature, the eligibility tracking, is in response to the challenge created by recent government or organisation-imposed mandates to reduce the spread of Covid and keep employees safe. It helps operations managers plan work and resources while remaining compliant with work policies and directives by showing who is eligible to work from different locations without revealing sensitive personal information.

As hybrid working becomes the norm, organisations need to understand the impact on performance when employees work from home or an office location. Hybrid workforce location intelligence helps operations managers decide who works from where to deliver maximum productivity by layering location data with traditional performance metrics to produce an instant comparison.

The Collector, an automated task counter seamlessly counts the volume of completed work tasks without self-reporting, helping managers to connect time spent with actual output effortlessly and fine-tune how they manage workload to balance wellbeing with productivity and performance.

Richard Jeffery, CEO of ActiveOps, stated: “We have not only been listening to our existing customers, but we have also undertaken detailed research into the workplace of the future. This post-pandemic work environment with employees increasingly working remotely and businesses continuing to manage who can and cannot work in the office has profoundly impacted our product roadmap. The result is a radical enhancement of our market-leading workforce intelligence solution now future-proofed for the post-Covid world of work.”