Online Watch Repair Specialists See Record Growth During Pandemic

An industry-leading watch repair company is reaping the benefits of developing one of the most technologically advanced online offerings of its kind, as repair orders continue to soar despite current high-street challenges.

Repairs by Post is setting new standards in a 400-year-old industry, with demand for repairs up 400% YoY indicative of a thriving online-focused business placing high-quality customer service as a top priority.

With business projections of double turnover in 2021, Repairs by Post shows no sign of slowing down when it comes to maintaining its status as a market leader, with the recent success facilitating the hiring of four new staff to meet ongoing consumer demand.

Having amassed over 1000 five-star reviews, including almost 500 on Google, sustained brand affinity has seen an increase in both new and returning customers placing trust in Repairs by Post to deliver a user-friendly online repair ordering and subsequent free delivery service.

Servicing many brands including TAG Heuer, Omega and Rolex along with high fashion brands such as Michael Kors, Mondaine and Seiko, Repairs by Post offers a freepost service that allows customers to send out their watch via insured postage after making a request for repair. Once repaired, the timepiece is sent back to the customer’s own front door or any place of convenience in a time that rivals their nearest high-street repair shop.

Jonathan Goldstone, Managing Director at Repairs by Post said “We are very excited about strengthening the business’s online future and are planning for continued growth.

“I’m immensely proud to see the business go from strength to strength, particularly in light of the unique challenges retail companies have faced in recent times.

“It highlights the fact that focusing on creating the best possible online service for your customers can ensure a business such as ours remains increasingly resilient to a variety of external issues.

“By concentrating on swift, affordable and guaranteed quality on a wide range of branded watch repairs, we have been able to set ourselves apart from the crowd in offering an unrivalled watch repair postal service.”