E-account shuts up the ‘chatbots’ for a more personal approach

Fintech Suits Me shuts up the ‘chatbots’ for a more personal touch

Service with a smile is back. People want people to help with their financial needs, not a chatbot.

Suits Me, the Cheshire-based Fintech supporting the underbanked, is bringing its customers a face-to-face service.

The rise of online banking has removed the ‘branch like’ service that so many appreciated and valued. With service at the forefront, Suits Me – based in Knutsford – have launched their Face-To-Face Appointment Service to all customers and applicants.

If Suits Me customers are struggling with any element of their account, they don’t need to worry. Thanks to the launch of the virtual face to face service, customers can be hand held and spoken to when they need to.

“The chat box serves a great purpose and aids customers with solutions and answers quickly. For the more complex requirements, they can be frustrating at best! Between long wait times and misinterpreted questions, the customer can be left waiting and desperately hoping to speak to a person.

“We are delighted to be able to introduce an exciting era of personalized connection for Suits Me customers. From July we are offering Face to Face video meetings with our valued customers, adding to the personal touch customer service we are so proud of. We are using the power of technology to enhance our customer experience, allowing us to engage with our customers directly, no matter the distance. In this day and age of bots and barriers, I am proud that Suits Me shines through with our multilingual, human touch, supporting those who need it, when they need it most”.

Mardi Stretch – Customer Service Director Suits Me